1. Why Some Items Can’t Be Returned
To ensure the safety and hygiene of all our customers, opened or used perfume bottles cannot be returned or refunded. This helps guarantee that every fragrance you receive is fresh, uncontaminated, and safe to use.
2. When Returns Are Accepted
If you receive a wrong, damaged, or defective item, please notify us within 24 hours of delivery. We will review your case carefully and work quickly to provide a replacement or refund.
To be eligible, the item must be unused, in its original packaging, and accompanied by clear photos showing the issue.
3. How to Initiate a Return
Email us at info@larambla.ae with:
– Your order number
– Photos or videos clearly showing the problem
– A brief description of the issue
We’ll respond within 2 business days and provide instructions on the next steps.
4. Refunds
If your return is approved, a refund will be issued to your original payment method within 5–10 business days after we receive and inspect the item.
Please note: Shipping fees are generally non-refundable unless the return is due to our error (e.g., wrong or defective items).
5. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they have been processed for shipping.
Once your order has been shipped, cancellations cannot be accepted to avoid confusion and unnecessary costs.
6. Customer Responsibility for Delivery Information
Please provide accurate shipping details during checkout. We are not responsible for delays, lost, or returned orders due to incorrect or incomplete addresses or missed delivery attempts.
Reshipping fees may apply in these cases.
7. Limitation of Liability
We strive for the highest standards, but we cannot be held liable for:
– Delays caused by courier services or other external factors beyond our control.
– Loss or damage occurring after delivery confirmation by you or an authorized person.
– Any indirect or consequential damages related to delivery or product issues.
8. Changes to This Policy
We reserve the right to update this policy at any time without prior notice. The updated policy will be posted here and effective immediately.
Contact Us
For questions or assistance, please reach out:
– Email: info@larambla.ae
– Phone/WhatsApp: 00971544286866
– Business Hours: Everyday – 9:00 AM – 10:00 PM